Most items** can be returned within 30 days as long as the item is returned in its original undamaged packaging, is in "un-opened" condition and is returned with a Return Authorization Number. If you would like to return an item you must request the RMA within 10 days of receipt of the item, please contact Customer Service for a Return Authorization Number at (909) 248-3108 Monday through Friday 9:00 am to 5:00 pm PST. No return will be accepted without a Return Authorization Number. RMA numbers are good for 10 days, so items must be returned promptly. Any return made with an RMA that is more than 30 days past the invoice date will be accepted or rejected at the discretion of bracketsandstands.com. Any item returned 15 days or more after the RMA was issued, will be rejected and returned to the sender. Once you receive your RMA number pack up the item in itâ€™s original shipping box or equivalent and ship by a traceable carrier (example UPS, FEDEX, USPS) to address given with your RMA. Return shipping cost is the responsibility of the customer. It is imperative that you do not return an item to the address from which it shipped. We accept all returns at a central location, and returns made to other warehouses will not be recorded and will delay and reduce refunds. BracketsandStands.com will not issue refunds for returns made to any location without an RMA.
We require an RMA so that we are able to match your return to your order. Refunds on non-defective, unopened items will equal the purchase price minus a 15% restocking fee, If the item has been opened and assembled and or mounted the item will be classified as used and the restocking fee will be 25%. All items are fully inspected when received.
Shipping costs include the amount that bracketsandstands paid to ship the item to you including orders that were shipped with "free shipping" or special promo's like "$5.99 shipping on all orders", and those shipping costs are deducted from refunds.
** There is an exception to this rule in the case of clearance, open box items and Special order items. All sales on these items are final.
Any order that is changed or canceled after it has already been processed and shipped, whether or not the delivery is refused, is considered to be a non-defective return. Refused deliveries are always considered to be non-defective returns, so if you suspect damage, do not refuse the delivery. Have the delivery driver make a note of the damage. See "Damaged Items" below. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping. Please handle product packaging with care, as there may be a 30% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped.
If an item is delivered to you in unacceptable condition, do not refuse delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by calling us at (909) 248-3108 Monday - Friday 9:00 AM to 5:00 pm PST. Please include your name, order number, the item description, a list of the damaged parts (usually found in the assembly instructions) and any other significant details. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement item and it is not your responsibility to file a damage