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We ship to Canada on selected items look for the Canadian Maple Leaf on the detail page of the item



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How do I return an item?

Any purchase can be returned within 30 days as long as the item is returned in its original undamaged packaging, is in "unused" condition and is returned with a Return Authorization Number. If you would like to return an item, please contact Customer Service for a Return Authorization Number. No return will be accepted without a Return Authorization Number. RMA numbers are good for 10 days, so items must be returned promptly. Any return made with an RMA that is more than 10 days old will be accepted or rejected at the discretion of Extreme Concepts (BracketsandStands.com) Any item returned 1 month or more after the RMA was issued, will be rejected and returned to the sender. It is imperative that you do not return an item to the address from which it shipped. We accept all returns at a central location, and returns made to other warehouses will not be recorded and will delay and reduce refunds. Extreme Concepts (BracketsandStands.com) will not issue refunds for returns made to any location without an RMA. We require an RMA so that we are able to match your return to your order. Refunds on non-defective, undamaged items will equal the purchase price minus a 15% restocking fee as well as the original shipping costs. Shipping costs include the amount that Pinpoint Marketing Inc paid to ship the item to you, and those shipping costs are deducted from refunds for returns. Return shipping cost is the buyer's responsibility. ** There is an exception to this rule in the case of clearance items. All sales on clearance items are final. Clearance items can not be returned. Any order that is changed or canceled after it has already shipped, whether or not the delivery is refused, is considered to be a non-defective return. Refused deliveries are always considered to be non-defective returns, so if you suspect damage, do not refuse the delivery. Have the delivery driver make a note of the damage. See "Damaged Items" below. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping. Please handle product packaging with care, as there may be a 25% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped. Extreme Concepts (BracketsandStands.com) has a 15-day exchange policy on defective items only. A defective item is defined as one that has a manufactured flaw. The flaw existed before shipping and was not created in transit. Defective items can not be returned for a refund, they can only be exchanged for the same non-defective item. The warranty period begins upon delivery of the item. If an item comes to you in defective or damaged condition, Extreme Concepts (BracketsandStands.com) will arrange pick up of the item for return and will send a new item or the necessary replacement parts to you right away. A report of a defect or damage must be sent to Customer Service within 10 days of delivery. If an item is discovered to be defective after 10 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair. Defective items can be returned for an exact exchange only.